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Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 66 posts
Capgemini
Posted: January 29, 2017
Last activity: May 1, 2017
Posted: 29 Jan 2017 13:02 EST
Last activity: 1 May 2017 13:33 EDT
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Conditional firing of SLA

Hi ,

I have a requirement that during an work item processing there is a local action to "Hold". When you perform the local action the work item is closed and remain in your worklist. But at this time I have to fire an SLA which will increase its urgency so that the user can immediately open the case on click of Get Most Urgent. How to fire an SLA in this case. "Hold" local action is available across all assignment from the "Other Action"

***Updated by moderator: Lochan to add Categories***

Case Management
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