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AMITTUTUN Member since 2011 62 posts
JKTechnosoft
Posted: January 29, 2017
Last activity: May 1, 2017
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Conditional firing of SLA

Hi ,

I have a requirement that during an work item processing there is a local action to "Hold". When you perform the local action the work item is closed and remain in your worklist. But at this time I have to fire an SLA which will increase its urgency so that the user can immediately open the case on click of Get Most Urgent. How to fire an SLA in this case. "Hold" local action is available across all assignment from the "Other Action"

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