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anandK5023 Member since 2017 3 posts
Infosys
Posted: February 9, 2018
Last activity: February 13, 2018
Closed

Conference in chat

Can an agent take another agent in conference so that three people can perform the chat interactions( 2 agents and 1 customer).

Does Pega chat has the feature for the same.

***Edited by moderator, Maryrita: moved to Product Support from Applications***

Pega Customer Service
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