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Frederi Pochard (POCHF)
PEGA
Senior System Architect
Pegasystems Inc.
FR
POCHF Member since 2009 20 posts
PEGA
Posted: July 18, 2016
Last activity: July 20, 2016
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Configuration and administration of the unavailability-related entries in the PegaCall menu

Hello.

A client has a set of questions related to the pause-related entries in the PegaCall menu.

OOTB, there are 3 unavailability-related entries in this menu : In a Meeting, Out of the Office and Lunch Break.

The client would like to:

- modify the the labels

- add new types of unavailability "motives"

- allow or disallow using an unavailability "motive" to a user depending on his/her profile

- administrate all this dynamically by allowing an adlministrator to change all these settings

I'm pretty confident the two first requests can be met quite easily. Correct me if I'm wrong.

But I'm not sure the two others can be achieved. Or maybe with some deep customization.

Any help/clue welcome. Thanks.

Regards,

Frdéri POCHARD

***Updated by moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

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