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Atos Syntel
Posted: September 3, 2019
Last activity: September 4, 2019
Closed
Configure Agent to update thousands of records
lets say we have thousands of cases(increasing every day), we need to configure an agent to open each case, update it and save it.
How do we configure an agent for this ?
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Posted: 1 year ago
agent with recurring schedule
write activity with below steps
obj open
ur update logic
obj-save
short and sweet,
Posted: 1 year ago
The agent should be of type Advanced and you need to handle the Transactions properly.
Hi
Few questions before going into solution:
1. Are you updating only Resolved cases?
2. What exactly you want to update on the case? And why it has to be for all newly created cases also?
Regards
Bhavya