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Gayatri Simhadri (GayatriS8260)
Adqura

Adqura
IN
GayatriS8260 Member since 2016 13 posts
Adqura
Posted: October 16, 2019
Last activity: November 20, 2019
Posted: 16 Oct 2019 10:38 EDT
Last activity: 20 Nov 2019 6:31 EST
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Configure contact policy for custom channels

Hi,

I am currently working with NBA Designer in Pega 8.3.0 version and configuring contact policies. My question is, we can specify any channel(IVR outbound etc.,) treatments available outside of pega system under "Other" channel. Suppose if an organization consists of two channels A & B that does not falls under Pega provided default channels like Email, SMS, Web etc., then in that case, the same contact policy defined for other channel in attached screenshot applies to both A & B channel treatments. Please confirm if my understanding is correct.

Thanks.

Pega Marketing
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