Question6Replies116Views PrateekM6304 Member since 2018 1 post Infosys Ltd Posted: 2 years agoLast activity: 2 years 2 months ago Closed Configuring CorrespondanceHello All,I was trying to do the exercise for the lesson regarding "Configuring Correspondance", although I was successful in getting the "Welcome" mail attachment but the attachement is not opening. Can you please help me with that. Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoRajeshKumarY6297 Infosys replied to PrateekM6304Hi, Small clarification, have you attached any item with correspondence that you are unable to open? or after correspondence is attached to Work item, which you are not able to open ? If second point is correct then check the tracer or UI screen if you see any error and investigate from there ? if none of the possibility is true then give more detail about how you send the correspondence ? Rajesh Posted: 2 years agoPrateekM6304 Infosys Ltd replied to RajeshKumarY6297Hi Rajesh It was the browser issue. Thanks for the prompt reply. Posted: 2 years agoRakeshBurbure Billennium replied to PrateekM6304Hi Prateek, It could be the issue with your browser. Check the browser compatibility. Pega is mostly compatible with Internet Explorer. If you still face this issue try clearing the cache.. Posted: 2 years agoPrateekM6304 Infosys Ltd replied to RakeshBurbureHi Rakesh Ya it worked on Internet explorer. I was trying on Chrome earlier. Thanks a lot Posted: 2 years agoNAGARAJUS Incessant Technologies replied to PrateekM6304please also check the attachment format. Posted: 2 years agoPrateekM6304 Infosys Ltd replied to NAGARAJUSHi there It was the browser issue. Thanks for the prompt reply.