Close popover
Takeshi Ito (TakeshiI5816)

TakeshiI5816 Member since 2019 68 posts
Posted: September 25, 2019
Last activity: October 1, 2019

Configuring email account

I'm on implementation of Pega Marketing following the instructions in the "Pega Marketing Implementation Guide 8.2".

I proceed the step of "Configuring email accounts" ,and then I clicked Test connectivity.

As a result, error message appear.

This error message shows that "Status is Failed",and "Exception caught connecting to email server; Could not connect to SMTP host".

Following is my question I want to solve.

1)I think when Clicking Test connectivity,4 steps is executed.

→Establish session for email server

→Obtain transport object

→Connect to email server


I want to you tell me that what each steps mean??

2)Now,status of 4 step is that Establish session for email server →Success

Obtain transport object →Failed

            Remaining steps→Not attempted

Why status of Obtain transport object is Failed, and What process I executed is wrong or do I needed to configure anoter step??

3)I'm needed to enter password field, neccesary. What value I should enter in password field??

Now,I want to connect from proxy organization network,only specific server can connect.

That's why system don't need to authenticate email account alone.

In this situation,I'm needed to configure password??

4)Now,I just want to send email with Pega Marketing.Even in this case,I'm needed to configure Reciver section??

Pega Marketing Pega Platform
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.