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Palanimurugan Palanisamy (Palani)
Anthem Inc

Anthem Inc
US
Palani Member since 2016 1 post
Anthem Inc
Posted: January 21, 2020
Last activity: January 21, 2020

Configuring IVR conversational channel

We are trying to build IVR conversation channel to route the member calls to systematic responses and escalate to real agents if necessary. We are trying to build this solution in 8.2 version and please let me if anyone have some design to achieve this requirement?

Conversational Channels