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Palani Member since 2016 1 post
Anthem Inc
Posted: 9 months ago
Last activity: 9 months ago

Configuring IVR conversational channel

We are trying to build IVR conversation channel to route the member calls to systematic responses and escalate to real agents if necessary. We are trying to build this solution in 8.2 version and please let me if anyone have some design to achieve this requirement?

Conversational Channels
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