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_BharathKumar88 Member since 2016 11 posts
HCL
Posted: 3 years ago
Last activity: 3 years 7 months ago
Closed
Solved

Confirmation message is not displaying while closing WO

Issue:

Confirmation message "You are about to close an open work item which has changes that have not been saved." is not displaying while closing edited Work Item.

Steps to Replicate:

1. Create new case.

2. Fill all the fields and submit it.

3. Validation fails on one or more fields and displayed on the screen

4. Try to close the Work Object Tab. It will not prompt any message

Observation

Prompt message is not shown only when there are errors on the screen on submitting the form, and right away user tries to close the case.

If user edit something, then he is prompted with message.

Expected Result:

It should prompt user to Save or Discard the work item. Since user is not prompted and work item is closed. He is losing all the inputted data.

It is rework for user to enter all the fields again.

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