Question

8
Replies
453
Views
Suresh p (Suresh4347)
Accenture
Application Development Senior Analyst
Accenture
IN
Suresh4347 Member since 2017 81 posts
Accenture
Posted: February 3, 2017
Last activity: March 13, 2017
Posted: 3 Feb 2017 9:04 EST
Last activity: 13 Mar 2017 3:04 EDT
Closed

Confuguring SLA to handle notification when operator (notification recepient) is unavailable

i have an sla with 2hrs after two hours i need notify to the manager but manager is in leave how can i handle this situation?

***Moderator Edit: Vidyaranjan | Updated Categories***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.