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 Jack Lerigo (JackL871)
GE Healthcare

GE Healthcare
GB
JackL871 Member since 2016 2 posts
GE Healthcare
Posted: October 6, 2016
Last activity: May 11, 2017
Posted: 6 Oct 2016 5:11 EDT
Last activity: 11 May 2017 13:40 EDT
Closed
Solved

Connect REST HTTPS Error

Hi,
I am currently experiencing issues when trying to create an HTTP REST rule in Pega. Everytime I try to access an HTTPS URL, the connection fails with this error:
** ** Caught unhandled exception: java.net.UnknownHostException: pdn.pega.com: unknown error
I am able to connect to a normal HTTP URL e.g. http://pdn.pega.com but no HTTPS connections are possible.
Are there any certificates that I need to install or any other changes to Pega I need to make?
Thanks,
Jack

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Data Integration
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Posted: 4 years ago
Posted: 6 Oct 2016 5:55 EDT
John Pritchard-Williams (JOHNPW_GCS)
PEGA
Client Support Team Lead
Pegasystems Inc.
GB

The error "java.net.UnknownHostException: " suggests that the PRPC host is unable to resolve the hostname "pdn.pega.com" - rather than it being an issue with specific protocols (but I could be wrong - I am unable to explain why your CONNECT-HTTP rule is able to reach 'http://pdn.pega.com' ?)


From the PRPC Server's host Operating System : can you run:



nslookup pdn.pega.com


And confirm that you get a DNS Record Response (as opposed to a '** server can't find xxx' type message).


 
Posted: 4 years ago
Posted: 6 Oct 2016 6:05 EDT
Manoj Kumar Manda (MANOJ_INCESSANT)
Incessant Technologies
Senior Technology Specialist
Incessant Technologies
IN

Hi Jack,


Are you using any security settings for connect-REST, if not please try to get it from REST service and install it. And use authentication to access Connect-REST.
Posted: 4 years ago
Posted: 6 Oct 2016 6:39 EDT
Habeeb Baig (HabeebBaig)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Jack,


Like John said, issue could not be specific to the type of protocols being used as secured/unsecured since if there is an issue with HTTP/HTTPS then the error should've come related to SSL something as 'peer not authenticated' etc.


Have you tried using IP address instead of domain name and try to connect to service?


Thanks,


Habeeb Baig


 
Posted: 4 years ago
Posted: 13 Oct 2016 6:46 EDT
Jack Lerigo (JackL871)
GE Healthcare

GE Healthcare
GB

Hi Habeeb


I have tried what you suggested but unfortunately that's not working either... Have you ever had this problem when trying to pass data through a proxy?


Thanks,

Jack

Accepted Solution

Posted: 4 years ago
Posted: 28 Apr 2017 4:36 EDT
Jack Lerigo (JackL871)
GE Healthcare

GE Healthcare
GB

Hi VaibhavG


I did, the problem was in our version of Pega itself (7.1.8), there was a problem with the REST connection that had been patched in 7.1.9 so a Pega support representative asked the engineering team to create a hotfix which was applied to our system which fixed the problem. I would suggest raising a formal SR with the information I have just mentioned so they can examine your logs and potentially create a patch for your platform also.


Let me know if you need any more help!
Posted: 4 years ago
Posted: 11 May 2017 13:40 EDT
Vaibhav Gupta (VaibhavG1794)
Nike

Nike
US

Thanks Jack. We got the issues resolved by pega folks.. They had an issue with Maintain session while doing https connection. It was actually creating new client each time even if maintain session on was on. We got the hotfix and is working as expected..


Thanks much for the response !