We have set it up the same way but for us it only works if we have both Hotjar and Pega open in the same browser. If the user only uses Pega then Hotjar cannot get the css files. Are you able to test this scenario from your end?
Hi Matt, I tried in different browser too, for me it is working.
The only difference is your machine is cloud and mine is running in localhost.
Stack overflow description for hotjar video recording
HTML content and DOM changes get pumped through a websocket and stored by Hotjar (minus sensitive information such as form inputs from the user, unless you've whitelisted them), the CSS isn't stored (it gets loaded by you when you watch the recording).
Check below items
1. So based on the above point, make sure your cloud machine is up to get required CSS during hotjar video play
For now we have decided to move ahead and set up the forms and the heatmaps. While setting up the forms in hotjar when we specify the URL for the our application, hotjar is unable to identify the form.
Were you able to set up forms and generate the heat maps?