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Posted: July 5, 2020
Last activity: July 24, 2020
Connecting Pega and Hotjar
Has anybody ever managed to connect Pega and hotjar?
We are trying to, however hotjar needs to be able to read the css files in order to render the pages correctly and we are struggling to do this.
If anybody has managed to get it working can then please let us know how.
Matt
***Edited by Moderator Marissa to update Platform Capability tags****
Hi Matt, I tried hotjar with pega personal edition v731, I am able to successfully connect. I tried recording and survey.
Let us know exactly what issue you are facing.
Steps
1. Created Hotjar trial account
2. Copied Hotjar script and placed in pyMetaTags HTML Fragment
3. Verified placed script available in portal head section
4. Verified script called during portal load
5. Created Hotjar survey and survey activated, it shows in pega portal
6. Enabled recording in Hotjar portal, recorded pega screen shows in Hotjar video player