Hi Matt,  I tried hotjar with pega personal edition v731, I am able to successfully connect. I tried recording and survey. 

Let us know exactly what issue you are facing.

Steps

1. Created Hotjar trial account 

2. Copied Hotjar script and placed in pyMetaTags HTML Fragment

 3. Verified placed script available in portal head section 

4. Verified script called during portal load 

5. Created Hotjar survey  and survey activated, it shows in pega portal 

6. Enabled recording in Hotjar portal, recorded pega screen shows in Hotjar video player 

Thanks JohnPaulRaja,C  

We have set it up the same way but for us it only works if we have both Hotjar and Pega open in the same browser. If the user only uses Pega then Hotjar cannot get the css files. Are you able to test this scenario from your end?

I've attached a screenshot that shows the issue.

Matt

Hi Matt, I tried in different browser too, for me it is working.

The only difference is your machine is cloud and mine is running in localhost.

Stack overflow description for hotjar video recording  

HTML content and DOM changes get pumped through a websocket and stored by Hotjar (minus sensitive information such as form inputs from the user, unless you've whitelisted them), the CSS isn't stored (it gets loaded by you when you watch the recording).

Check below items 

1. So based on the above point, make sure your cloud machine is up to get required CSS during hotjar video play 

2. Check do you have any CSRF restriction in pega  DSS - https://community.pega.com/knowledgebase/articles/security/configuring-csrf-protection 

My machine doesn't have any CSRF settings 

If CSRF is enabled on your machine, add hot jar urls under security/csrf/validreferers and restart the machine 

3. Check do you have any ip restriction in your cloud machine, if yes, do whitelisting for hotjar ips - https://help.hotjar.com/hc/en-us/articles/115011822728-Troubleshooting-FAQs-for-Recordings#FAQ_4

Post us on the final status