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SarathPrashanth Member since 2016 49 posts
INFOSYS
Posted: 3 years ago
Last activity: 3 years 7 months ago
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Contact Policy is not available.

Hi,

Can anyone tell me why there is no Contact Policy, Segment and Geo Inference Shape under Arbitration in Pega Marketing .

But in PDN every lesson or Question related to contact policy guides me to use contact Policy shape where as there is no shape available in my Application.

Is this an Installation error or is it deprecated ?

Its Kinda Urgent.

Thanks In Advance

-Sarath

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Posted: 3 years ago

Hi Sarath,


If your application is built on Pega Marketing, then you should be able to see Contact Policy, Segment and Geo Inference Shape under Arbitration.


I suspect it to be either installation / configuration related error.


What version of Pega Marketing is in use?

Posted: 3 years ago

Hi Santosh, 


Thanks for the Quick Reply. 


Version My application running on is 7.21. 


Can you guide through the process. 


Thanks

Posted: 3 years ago

Hi Sarath,


Kindly go through the Pega Marketing Installation and implementation guides to verify if you have setup your environment and application the right way.


https://pdn.pega.com/documents/pega-marketing-721-installation-guide


https://pdn.pega.com/documents/pega-marketing-721-implementation-guide


For more information related to configuring the contact policies, please go through the below guide:


https://pdn.pega.com/documents/pega-marketing-721-user-guide


Hope this helps!


Thanks,

Santhosh

Posted: 3 years ago

Hi Santosh,

Installation is correct I hope.
My query is if I build my application on Top of PegaMarketing I can able to use contact policy but the applies to context while creating a startegy is different.

Incase of PegaMarketingFS this is the one my current appliances is built on, I am unable to use contact policy but the applies to context shows my application.


Drop your thoughts .

Thanks
-Sarath

Posted: 3 years ago

Sarath


Here's the link to the all the product documentation of version 7.21: https://pdn.pega.com/products/pega-marketing-721. The implementation guide explains how to build an application on top of Pega Marketing FW.


If the application is installed and extended properly, you should see Contact Policy. It sounds like your app stack is not setup the right way.


You can also look how a Pega Marketing course exercise application is built as a clue for setting up the application, for example check out Pega Marketing Consultant (7.21).


By the way, the Pega Marketing FW layer is called PegaMarketing_FW, please verify what are PegaMarketingFS or PegaMarketingFS_FW. They are not shipped with standard Pega Marketing product.


Regards

Guru

Posted: 3 years ago

As i have changed my application to PegaMarketingFS_FW i am getting contact policy . ie if i work directly on Framework i can accesss it but when i build another application on top it (Implementation) i am unable . 


So i think it might be our implementation error. Please correct me. 


 
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