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victor Member since 2014 11 posts
Cognizant Technology solution
Posted: October 26, 2020
Last activity: October 26, 2020

Contact Policy(Blackout)

Hi,

While configuring the contact policy(blackout rules in our business terms) in 'CheckSpecificChannelLimits' strategy, I couldn't find how this strategy is linked with the main framework strategy like how the other engagement policy strategy are getting linked with the framework strategy(NBA_toplevel->NBA framework).

where as I found this 'CheckSpecificChannelLimits' strategy is linked with the dataflow DF_ProcessResponse on its way.

If that is the case then suppression logic will apply at the end after all component execution with in the main strategy, which I think is unnecessary since contact policy rule should be evaluation before arbitration(prioritization logic)

could you please help me understand how the linkage works.

 

Victor

 

 

Pega Customer Decision Hub 8.4 Decision Management
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