Question

1
Replies
44
Views
SRSBoston Member since 2017 1 post
Accenture
Posted: 2 years ago
Last activity: 2 years 1 month ago
Closed

Contradicting information on Optional User Actions in BA Essentials

In the "Optional Actions" screen, there are two contradicting pieces of information about Optional User actions.

  1. Under the "Optional User Action" section, it states, "After completion of the optional user action, the user may or may not return to the primary path of the case."
  2. In the Knowledge Check, it states, "Optional user actions are single tasks and return to the primary path of the case, whereas an optional process is a series of steps that is not required to return to the primary path of the case."

Which is correct? Do optional user actions always return to the primary path?

Location of Page in Training: 4. Designing a Case Life cycle --> 2. Adding Optional Actions to a Case Type --> 2. Optional Actions

Pega Academy
Moderation Team has archived post
Share this page LinkedIn