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Subh_1947 Member since 2011 10 posts
Cognizant
Posted: 2 years ago
Last activity: 2 years 2 months ago
Closed

Control to attach attachments to a case is shifted down when an attachment is added

Please note that this is not a defect but a feedback which we have received from business for the last couple of years post upgrade and we felt Pega will address this issue from the next upgrade but it seems the behaviour is the same in 7.4 as well .
The behaviour in question is as follows :
1.Create a case.
2.Add 10 attachments.
3.Close the case.
4.Open the case again and try to attach another attachment.
You will find that the user needs to scroll down to access the Attachment control.

The feedback we have received from users is why can we not have the Attachment control always on the top so that there is no need to scroll down regardless of the number of attachments attached to the case .

***Edited by Moderator Marissa to update SR Details***

User Interface SR Exists
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