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 Ishara Wickramausrya (Ishara Derek)
Virtusa
Ishara Wickramausrya
Virtusa
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Ishara Derek Member since 2015 12 posts
Virtusa
Posted: January 27, 2021
Last activity: January 28, 2021
Posted: 27 Jan 2021 10:06 EST
Last activity: 28 Jan 2021 5:38 EST

Converting Existing Standard Agent to Queue Processor

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1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.

2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor. 

3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.

 

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.5.2 Enterprise Application Development System Administration Healthcare and Life Sciences Senior System Architect Upgrade
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Posted: 4 months ago
Posted: 28 Jan 2021 5:38 EST
Panimozhipavai Thirunavukkarasu (thirp)
PEGA
Sr. Service Assurance Advisor Specialist
Pegasystems Inc.
IN
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@IsharaDerek

 

1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.

yes. manually can be converted

2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor. 

Please follow the below reference materials.

https://community.pega.com/knowledgebase/articles/system-administration/84/queue-processor-rules

https://community.pega.com/knowledgebase/articles/system-administration/84/replacing-agent-queue-processor-rule-delayed-messages

https://community.pega.com/knowledgebase/articles/system-administration/84/replacing-agent-queue-processor-rule-real-time-messages

Thanks

3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.

yes

 

Thanks

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