Question
Virtusa
LK
Last activity: 28 Jan 2021 5:38 EST
Converting Existing Standard Agent to Queue Processor
1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.
2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor.
3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.
Pegasystems Inc.
IN
1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.
yes. manually can be converted
2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor.
Please follow the below reference materials.
https://community.pega.com/knowledgebase/articles/system-administration/84/queue-processor-rules
Thanks
3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.
yes
Thanks