riche1 Member since 2015 2 posts
Posted: 4 years ago
Last activity: 4 years 3 months ago

Copied attachments from interaction to case are in clipboard but not appearing in UI

?I have a requirement to have attchments related to an interaction available on the case when the case is opened independent of the interaction. I have edited the activity PerformDefaults to copy pyAttachments page from the interaction to the case. The attachment is now appearing on the case clipboard page under pyAttachments. The section pyCaseAttachments is not seeing this attachment. If I then add a new attachment, both attachments are visibleon the same clipboard page but only the new one shows in the section.

Does anyone have any idea how to fix this or maybe a better solution to meet the requirement?

Case Management
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