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SanjayRam1435395264 Member since 2016 1 post
Posted: 4 years ago
Last activity: 4 years 10 months ago
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Corr Emails do not take Skin formatting for included sections(7.1.8)

Issue: When a section is included in a correspondence rule, the formatting defined in the skin (eg a dynamic layout with "inline grid triple") is not formed and instead, all items are displayed in a list in the generated email.

 

Here is an example section which is included in a correspondence rule.

 

Sec.JPG

 

 

When the email delivered it looks like below:

 

Email.png

 

The styles are not retaining in the generated email due to the absence of all the related CSS files.

I suggested to the customer to configure the correspondence rule instead of creating a separate section rule but they need to add repeat grid for that they need to use section.

Then suggested the below mentioned support article:

https://pdn.pega.com/support-articles/dynamic-layout-section-not-rendering-properly-in-correspondence

Which says:

ROOT CAUSE

The skin rules ( css ) related to section will not be present in the email. All email client like outlook dont support css files& block external links.

RESOLUTION

Since the email doesn't carry css files, the styles can be given in a non-auto generated section and include this section in the correspondence.

Since the email doesn't carry css files, the styles can be given in a non-auto generated section and include this section in the correspondence.

The customer wants to know how would we provide the styles such as a dynamic layout style? Could you provide an example of how we would pull it from the skin?

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