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Ioana Tudor (IoanaTudor)
Capgemini
Senior System Architect for Pega
Capgemini
RO
IoanaTudor Member since 2012 7 posts
Capgemini
Posted: 3 weeks 1 day ago
Last activity: 2 weeks 1 day ago
Posted: 8 Jul 2021 6:24 EDT
Last activity: 15 Jul 2021 3:17 EDT

Correspondence formatting (font-size) not preserved when sending emails

Hi,

We have a very specific requirement as to email content formatting. We have specified a specific font-size in correspondence rule, but when the email reaches the client, the font /font-size is not preserved.

We verified, and the email attached on case looks as per specification. Only in client inbox it looks different.

Did anyone else run into this problem?

Can we somehow log the html body of the email when it is sent? (is there a logger that can already do this?)

Any help / suggestion is appreciated

Thank you

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.3.5 Case Management Conversational Channels Senior System Architect