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SwagatKumarM Member since 2020 1 post
Highmark Health
Posted: 4 months ago
Last activity: 1 month 4 weeks ago

Correspondence Fragment: WorkLink • Email is opening "Refresh" take action in new window

Hello Everyone,

Below is my problem facing when I am trying to use Correspondence Fragment : WorkLink. 

I referred this in correspondence rule. It's giving me the case id to open the case in review mode. Now when I am trying to refresh or trying to take any action on the case it's opening in new window for the first time and then all action can be performed on the new pop up window. 

On further digging into the code I can see the Action Parameter for Activity : Work-.Open is responsible for this, which is later getting referred as harness type. I tried with some other Action parameter values like Perform, Confirm, Reopen but none of them worked properly. 

Could anyone suggest any solution on this. PFA the snaps for more details.

Thanks in advance

Pega Platform 8.3.1 Case Management Healthcare and Life Sciences System Architect
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