Question
Cisco Systems Inc
US
Last activity: 14 Apr 2021 12:57 EDT
Cosmos Case Create
we upgraded our application from 8.1 to 8.4 Cosmos. In Cosmos Create menu we see that on clicking the navigation case is created but it's not opening up automatically. It's showing a message at bottom. We want to open it directly, let us know if any knows how to fix this.
Pegasystems Inc.
IN
Hello Himanshu,
As per Comso design, after creating a case, we'll display a link to open it.
However, if you want to open it after creation, then try to update the pyCreateCaseMenu as below:
Then validate the behavior and share the response with us.
Regards,
Praveen
Cisco Systems Inc
US
we are using 8.4.1 version of cosmos and OOTB create menu looks diffrent in this one
Pegasystems Inc.
IN
Hello Himanshu,
Alternatively, you can uncheck Skip 'Create' view when users create a new case option at the case level to open the case after its creation in the portal.
Regards,
Praveen
Pegasystems Inc.
IN
This does not solve this issue. Is there a way to fix this one.
Billennium S.A.
PL
Hi, I was looking for a solution for a different issue, but I come across your post and I know the solution. I guess you are getting something like this
So to get a case opened you need to check on the case type setting
