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Cisco Systems Inc
Posted: 2 months ago
Last activity: 6 days 8 hours ago
Cosmos Case Create
we upgraded our application from 8.1 to 8.4 Cosmos. In Cosmos Create menu we see that on clicking the navigation case is created but it's not opening up automatically. It's showing a message at bottom. We want to open it directly, let us know if any knows how to fix this.
Posted: 2 months ago
Posted: 2 months ago
we are using 8.4.1 version of cosmos and OOTB create menu looks diffrent in this one
Posted: 2 months ago
Hello Himanshu,
Alternatively, you can uncheck Skip 'Create' view when users create a new case option at the case level to open the case after its creation in the portal.
Regards,
Praveen
Posted: 6 days ago
This does not solve this issue. Is there a way to fix this one.
Hello Himanshu,
As per Comso design, after creating a case, we'll display a link to open it.
However, if you want to open it after creation, then try to update the pyCreateCaseMenu as below:
Then validate the behavior and share the response with us.
Regards,
Praveen