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trina_r Member since 2012 6 posts
Cognizant Technology Solutions
Posted: 3 years ago
Last activity: 3 years 7 months ago
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Coverable Work Type - Cannot instantiate Child Case if class of child case is pattern parent to Top level case's class

We have a requirement where we have generic case type called 'Simple Case' and some specific case types. Each of these case type are configured as Top Level cases.

The inheritance tree is in the attached picture.  Both Simple Case and PostingEncodingError are Top Level Case types in the system but users should be able to craete Simple Case as child case from PostingEncodingError. PostingEncodingError  should resuse some of simple case features and hence its pattern parent is the class of Simple Case.

At runtime, we dont see the 'Simple Case' in the Add Work dropdown even if it is added under Coverable work types in case type rule of PostingEncodingError .

Case Management
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