We have a requirement to open an intent in a new tab. This intent (Switch account)allows us to search for a new account similar to the one thats used to create the intent case. We are using the CPM Interaction Portal.

I have seen some discussions around it

https://community1.pega.com/community/product-support/question/cpm-heal…

When we switch account, the intent goes in the background. Our requirement is to have the original interaction and the intent ( another account) show up in a tab so that CSR's can switch between them.

Please let us know if this can be achieved OOTB.

Thanks,

Faisal

***Edited by Moderator Marissa to update platform capability tags***