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Faisal Khan (FaisalKhan)
J P Morgan

J P Morgan
FaisalKhan Member since 2016 3 posts
J P Morgan
Posted: July 7, 2018
Last activity: July 11, 2018

CPM 731 Does it support tab layout for intents

We have a requirement to open an intent in a new tab. This intent (Switch account)allows us to search for a new account similar to the one thats used to create the intent case. We are using the CPM Interaction Portal.

I have seen some discussions around it

When we switch account, the intent goes in the background. Our requirement is to have the original interaction and the intent ( another account) show up in a tab so that CSR's can switch between them.

Please let us know if this can be achieved OOTB.



***Edited by Moderator Marissa to update platform capability tags***

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