Posted: 13 Jun 2018 17:45 EDT Last activity: 15 Jun 2018 14:33 EDT
CPM extended Case Designer
Some properties in our classes have "This instance was automatically generated by CPM extended Case Designer". What is CPM extended Case Designer and where do i find it? Are there any articles regarding this?
"Add A Case Type" is the only wizard I have seen and it only auto creates the class and flow.
If you have installed CPM (aka Pega Customer Service), and either have or are creating new case types via the Case Designer, it has been modified to account for several specific rules unique to Customer Service (CPM), such as Intent tasks, Driver rules, and a few other CS-specific artifacts.
There is not a "separate" case designer, just extended to automatically account for certain rule generation required fo Customer Service.