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Posted: May 2, 2018
Last activity: May 3, 2018
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CPM for Healthcare 7.3 - Does it support classic and tabbed navigation
We are upgrading to CPM 7.1.3 version, does this version support both classic and tabbed navigation callcenter portal ?
If yes we don't see Layout (Classic or Tabbed) setting on Desktop Preferences.
Also do we have document that talks more in detailed about this.
Thanks
Hi, your post mentions two different versions .. the header says 7.3 but the body says you're upgrading to 7.1.3. If the version really is 7.3, then the old CSR portal is no longer supported. That's where the Classic and Tabbed Navigation were present. If it's 7.13, they are still supported. You may have to add the portal to your access group and launch it directly.