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 Sudhaharan Rajendran (sudhaharr)
CSRA

CSRA
US
sudhaharr Member since 2008 15 posts
CSRA
Posted: May 2, 2018
Last activity: May 3, 2018
Posted: 2 May 2018 15:52 EDT
Last activity: 3 May 2018 8:54 EDT
Closed

CPM for Healthcare 7.3 - Does it support classic and tabbed navigation

We are upgrading to CPM 7.1.3 version, does this version support both classic and tabbed navigation callcenter portal ?

If yes we don't see Layout (Classic or Tabbed) setting on Desktop Preferences.

Also do we have document that talks more in detailed about this.

Thanks

Pega Customer Service System Administration Upgrades
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Posted: 3 years ago
Posted: 2 May 2018 16:25 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

Hi, your post mentions two different versions .. the header says 7.3 but the body says you're upgrading to 7.1.3. If the version really is 7.3, then the old CSR portal is no longer supported. That's where the Classic and Tabbed Navigation were present. If it's 7.13, they are still supported. You may have to add the portal to your access group and launch it directly. 
Posted: 3 years ago
Posted: 2 May 2018 22:39 EDT
Sudhaharan Rajendran (sudhaharr)
CSRA

CSRA
US

We are upgrading to 7.31 and trying to switch to New Interaction portal only as per pega recommendation. If that is the case only Tabbed navigation is supported is what my question was ?? Is there a document that talks about this ??  CRMHC 7.31 is what the version is..


I had a typo in body of post as 7.1.  


 
Posted: 3 years ago
Posted: 3 May 2018 8:54 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

In 7.31, there's only one type of navigation that's available. It's a not that only Classic or Tabbed is available, it's really a combination of both. It's based on the Pega platform's Recents functionality and allows you to run multiple service processes at a time (tabbed), but still have the customer composite visible at all times (classic). The Upgrade documentation should cover all of this. This new portal was introduced in 7.13, so any version there or later should cover it. 


Thanks