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MGR007 Member since 2008 54 posts
Incessant Technologies
Posted: July 13, 2016
Last activity: July 15, 2016
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CPM Portal Recents tabs- sluggish, Not Robust enough

Hi,

We recently upgraded from v5.5 to 7.1.9 (CS 7.1.4).  After relesed to prod.. we are receiving complaints from users that work object tabs navigation ( CPMPortal Recents gadget which shows open workobjects in tabs )  is  sluggish, sometimes dont espond properly and so on ... not providing good user experience  

1> When multiple works objects are kept opened and in mid of taking the call or working on new Interaction, when you try to navigate to other tabs, that tab dont gets focus but screen navigates to that work.  Some time viseversa, tab gets the focus when clicked but work object screen still stays in previous tab. 

2> When work processing end up in some error or exception, that screen sit on top of Home tab and you can never get rid of it... you refressh browser or relogin .. still Home tab is replaced with thaty error/grey screen.  Only if you use browser  (File- New Session) and relogin ... then only it shows back Home portal.

Based on user comments and our analysis, the Page group this  CPM Portal Recents   gadget workon .. if somehow it gets corrupted with some invalid data, user starts expienecing above issues. 

Can Pega team looks at this issue.. Tabs should be robust and navigation should be seemless...  If one tab  has issues.. it should not break all othetr tabs which has correct screen... 

 

***Updated by moderator: Vidyaranjan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option.***

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