Recently my client ABC have upgraded there CPM application from 6.x version to CPM 7.1.5. Now I'm going to review all the post upgradation issues and the changes I need to implement from them. Can anyone suggest me what are the areas (like CPM flows, Service Cases, Data Pages etc..) I have to look into as a post upgradation check. Are there any specific rules that I need to check as part of my CPM review ?
Any real time documents or links would be highly appreciated!!!
Hi Mir, Kevin is correct. There is no CPM 7.1.5. Can you get a screen shot of the Version screen ? Go to the Designer Studio dropdown menu, Customer Service > Tools > Customer Service Version. Please capture a screen shot of that landing page.