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Marc-AntoineN3464 Member since 2017 1 post
Capgemini
Posted: 3 years ago
Last activity: 3 years ago
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Create case and assign to Workbasket need bck to back assignment

Hi,

I hava a case where I want the first assignment to be assigned to a workbasket, and no New harness but then when I create the case I have confirm harness, not the first assignment. I don't find where to configure, I would like here functionality like back to back assigmnent, because whoever creates the case is part of team in charge of the workbasket tasks so it should open it. Any idea ?

Problem i have with assigning to operator creating the case is that is he just leaves the tasks then other members of the team won't see it in the workbasket, while everyone should be able to see.

Thansk for your help

Case Management
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