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 Prathisha Rajkumar (PrathishaR0622)
Infosys Limited

Infosys Limited
IN
PrathishaR0622 Member since 2016 2 posts
Infosys Limited
Posted: July 18, 2019
Last activity: February 13, 2020
Posted: 18 Jul 2019 3:17 EDT
Last activity: 13 Feb 2020 22:59 EST
Closed

Create case doesn't shows anything

I am doing System architect 8.0 online course

When i create a new case, the case created, but nothing is displayed. the case no and and status is showing.. other than that, the page is empty

when i click actions and tried to change the stage, "Local actions are available only when you are performing the assignment." this popup error occurs.

If I click Save and run in any case type.. the same error occurs

Kindly help to fix this issue.

Pega Academy
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Posted: 1 year ago
Posted: 23 Jul 2019 14:49 EDT
Sean Hedenskog (hedes)
PEGA
Global Tech Enablement, Principal Instructor
Pegasystems Inc.
US

You may have encountered a caching issue as well and the following steps can help remedy this.   


  • Log out of current Academy sessions

  • Very important, you must close all active browser tabs/windows

  • Completely clear browser cache and cookies

  • Restart browser and retry

If issue persists try a different browser brand or start an Incognito session in Chrome and try again (this only works if you don’t have the same error in the other browsers).  Performing the last step in either Incognito or in a totally different browser should produce the right result.


 


Please let me know if this resolves your issue,


 


Sean


Pega Academy Self Study Support Team