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Sree Evonsys Member since 2016 9 posts
Evonsys
Posted: 9 months ago
Last activity: 9 months 1 week ago
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Create case in tenant layer with Email listener from shared layer

HI,

We have multitenant environment with multiple tenants. We have email listener at shared layer. Out requirement is to create a case in tenant layer based on some condition like email ID. I am setting tenant name in email activity for Requestor page but still it is creating case in Shared layer. Can any one know how to create case in tenant layer from shared layer through email listener.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Case Management Data Integration
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