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PuneethR Member since 2015 6 posts
Accenture
Posted: 2 years ago
Last activity: 2 years 5 months ago
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Create cases using keywords in Email received in email channel virtual assistant

Hi,

Using the Email/facebook channel, based on the keywords in content of the email i need to create different cases. please let me know if this can be achieved. i have created a email channel and configured it to my mailbox.

Need help with how to build logic for creating different cases based on keywords in email received by email Channel.

Thanks in advance

Conversational Channels Case Management
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