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CHAMILDIS Member since 2008 4 posts
Virtusa Corp.
Posted: 1 year ago
Last activity: 1 year 7 months ago
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Create email cases based on the CC address of emails

Hi,

As per the current OOTB functionality available in email channel integration rule, we can create email cases (ET-) with the email address mentioned in the "to" (header -> to) field. Is there is a way to create ET- cases based on the cc address in emails.

In behavior tab of the channel and interface rule I can specify the "to" email address where pega should create cases. As per my requirement Pega should look into the email address mention in cc field of the email and create case and route the case to work basket. But as per the OOTB rule configuration of channel and interface tab there is no option to set cc address. Is there is a way to achieve my requirement. Thanks in advance.

Thanks.

Low-Code App Development Conversational Channels Case Management Data Integration
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