Question
Create PDF Smart Shape
I have configured a Create PDF smart shape in our flow.
The Attachment is not visible in the case. Any Idea, Why? I'm using a simple section with basic information.
***Updated by moderator: Lochan to update platform capability***
Maybe the section is not refreshed. Can you share more details on the flow process and section you are using to display the attachments?
I have attached Screenshots from the Flow and Shape Details. I'm not using any Custom Section to display Attachment, I'm assuming the Attachment would show up and available to download in the Right navigation under attachment section (OOTB).
Please correct me if I'm wrong.
It looks like you are using the pyCaseAttachments section. I tried the version in Pega-EndUserUI:07-10-17 and UI-Kit-7 and both are working for me. The pyAttachments property is used in those sections and it should refer to D_AttachmentList. Your screen shot looks a little different from what I see. It looks like yours shows the category; whereas, I just see the file name.
This was my test.
Can you set up a simple test using the OOTB Administrator@pega.com operator and see if that works? If it does, then you can compare rules to see if there are differences in your application.
Hi Carissa,
Can you please review the attachment, there is a code change in Pega RS to that attachment section.
Accepted Solution
There is a visibility condition configured at the second grid that displays all the Attachments. [Checkbox property called .pyIncludeSubCase] is always Hidden.
The Grid condition is to check if this property .pyIncludeSubCase = true, then all the attachment will be visible. Since this .pyIncludeSubCase property is blank the attachment are not visible.
I created the same use case [added a Create PDF smart shape in the flow] on my Pega 7.4 system. It worked ok. I saw the PDF file was created. Can you check the tracer log and see if Work-.pxCreatePDF is invoked?
I just tried the same on my Pega 7.1.9 system (I noticed that you have 7.1.9). It also worked.
For the "Create PDF" smart shape, did you open it and added required section name and the description for it?
Version 7.1.9