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pragyan3 Member since 2021 1 post
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Posted: March 4, 2021
Last activity: March 10, 2021

Create Stage

Can anyone please explain how to resolve a case in Create stage in Pega 8.5? 

As below article says

https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/capture-initial-data-faster-default-create-stage-85

"The Create stage also enhances workload management, because users can now discard any case that is in the Create stage, before the case processing starts. A discarded case has a Resolved-Cancelled status, and, worklists and work queues consequently omit such discarded cases". 

Thanks.

 

***Edited by Moderator: Pooja Gadige to update product version, add platform capability tag***
Pega Platform 8.5 Case Management