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Nandhini Viswanathan (Nandhini21)
Wipro

Wipro
IN
Nandhini21 Member since 2015 18 posts
Wipro
Posted: July 28, 2019
Last activity: July 29, 2019
Posted: 28 Jul 2019 7:38 EDT
Last activity: 29 Jul 2019 15:57 EDT
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Create A Temporary Case From A Resolved Case

Using Pega7.1, requirement is to allow user to mark any case at any stage (resolved or unresolved) as Production Incident -- which is achieved using local action at case level.

Additionally, if user selects yes for IsProductionIncident field, then, we will have to create a temporary WO and route it to Admin WB for approval. If approved, then update the original case's property as yes (even if it is resolved-completed).

Please suggest any good approaches to handle this.

Thanks !

Case Management
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