Question
Create work cases via Agent Activity
Greetings!
I would like to know how to create a single work case via an agent activity.
Currently, I have created an agent activity in the relevant Work class. In the activity I have called the createWorkPage (defined a temp page of the relevant work class, and set this as the pyWorkPage param), AddWork and then the CommitWithErrorHandling activities with the temp page as the step page.
I validated the functionality of the activity by dry-running it. In this case the case is created without an issue. But I see no cases created by the agent.
The agent is of type standard. The agent shedule has "Bypass activity authentication" ticked, so there shouldn't be a problem there.
Please note that at this moment I have no SMA access, so tracing the agent is out of the question.
Is the method I used correct? Or am I doing something wrong?
Appreciate any feedback.
Cheers,
Lahiru.
Try changing the agent to Advanceed agent because Standard agent is task based and will look into AQM for task and since you probably not added any task in queue it is not doing any thing.