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LahiruAgar Member since 2012 4 posts
EvonSys
Posted: 4 years ago
Last activity: 3 years 10 months ago
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Create work cases via Agent Activity

Greetings!

I would like to know how to create a single work case via an agent activity.

Currently, I have created an agent activity in the relevant Work class. In the activity I have called the createWorkPage (defined a temp page of the relevant work class, and set this as the pyWorkPage param), AddWork and then the CommitWithErrorHandling activities with the temp page as the step page.

I validated the functionality of the activity by dry-running it. In this case the case is created without an issue. But I see no cases created by the agent.

The agent is of type standard. The agent shedule has "Bypass activity authentication" ticked, so there shouldn't be a problem there.

Please note that at this moment I have no SMA access, so tracing the agent is out of the question.

Is the method I used correct? Or am I doing something wrong?

Appreciate any feedback.

Cheers,

Lahiru.

Case Management
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