Posted: 18 Dec 2018 5:14 EST Last activity: 31 Oct 2019 15:00 EDT
Create work object from activity with help agent
We have a requirement to create a work object of a specific case type every month on the 6th day for all operators of a certain access group.
We think that for this task need to use agents and in the agent create activity for creating cases and assignments to the operator (cases should not be immediately started, they should be displayed in the work list of the operator that was assigned).
In flow pyStartCase of the case type are defined 2 parameters and we need to be able to determine them in activity.
How we can start an activity from an agent that creates a working object of a specific case type and set parameters for pyStartCase? It is urgent, I hope for your help
Use activity "createWorkPage" to create a workpage for the casetype you want. You can specify the data transform to be used to initialize properties.
Then use activity "addWork" if it is a stand alone work object or use "addCoveredWork" if it is a covered work object.