Question
Capgemini India PVT Ltd
IN
Last activity: 16 Mar 2020 8:37 EDT
Creating Cases based on a condition
HI
I have a scenario where i need to run 3 cases based on approval/Rejection. Approval /Rejection is from Split Jion.
If all three are Approved in before step need to run the 3 cases.
If only two are Approved i need run only 2 cases.
if only one approved i need to run only one case.
If rejected no cases.
if approved i need to display respective data in respective approved cases
Can Anybody Suggest How to do it. Whether it will be simple by creating child cases or creating a case
***Edited by Moderator Marissa to update platform capability tags****
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
Is there a pagelist which stores the data of what all cases need to be created?
If there is a pagelist, removed that page whenever it is rejected in Approval-Rejection flow.
Capgemini India PVT Ltd
IN
I have 3 Different pagelists and if Approved that will be displayed on 3 cases respectively.
So, Do i need to create 3 different child cases and configure the steps in respective child cases.
OR is there any other way to do it. If So, Can you briefly explain the steps to do it
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
Are those 3 different child cases are of different case types?
If yes you need to use 3 different create case steps.
Capgemini India PVT Ltd
IN
Okay. Thank you
I have another question related to this.
i'm Using SPlit jion method for 3 different approvals. After this approval i need run cases for each approved.
how to move from Split jion step to run cases step.
Do i need create Datatransform or activity. or any other method
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
Do you want to create the cases once after each approval is done or after all the 3 approvals are done?
Capgemini India PVT Ltd
IN
I want to create the Cases once all the 3 approvals are done.
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
So you can use the Create case smart shape after the split join shape.
Capgemini India PVT Ltd
IN
Can you help me with detailed steps and share your screenshot.
Capgemini India PVT Ltd
IN
I have used create case smart shape for creating child cases that was helpful (after split jion step, i have created another stage and used the smart shape).
But After Approval step do i need to write any data transform or activity to excecute the approved child case.
Help me in this Step with detailed explaination.