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MartinD6420 Member since 2017 2 posts
Charles Schwab & Company Inc
Posted: 2 years ago
Last activity: 2 years 3 months ago
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Creating Cases from Inbound Email Attachments with Email Listener.

Hi All,

We have an Email Listener to monitor an email folder. We have successfully set up the listener to create cases of type EmailRequest whenever we receive a new email.

However, our requirement is to create EmailRequests cases for each attachment within the email, not to create a case for the email itself.

Any suggestions are welcomed. Thank you.

Case Management Data Integration
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