Question
Creating a different case within an existing case thread.
Hello All,
I want to create a case in an existing case thread. Suppose
A-FW-BFW-Work-Type1
ABC-1 is an existing case which is currently opened assigned to me, So newAssignPage exisits in this thread.
Now I want to create a different case of A-FW-BFW-Work-Type2 class in the same thread using an activity. Which I have already done.
But issue is second case gets routed to a workbasket upon creation immediately. Whenever I try to process the first case which was already opened I am getting assignment mismatch errors as during the second case creation newAssignPage gets disturbed.
Anyways to overcome this please.
Pega Version- 7.2
Thank you
Hi Sundeep,
This may happen since we cannot work simultaneously on two cases within single thread.
To over come your situation, try below methods,
1) Manipulate the newAssign page with a Post Activity for Type2 FlowAction.
2) Reopen the original case to refresh the handles.
Regards,
Ujjwal