Question
Deloitte
IN
Last activity: 24 Jun 2019 4:04 EDT
Creating a different case within an existing case thread.
Hello All,
I want to create a case in an existing case thread. Suppose
A-FW-BFW-Work-Type1
ABC-1 is an existing case which is currently opened assigned to me, So newAssignPage exisits in this thread.
Now I want to create a different case of A-FW-BFW-Work-Type2 class in the same thread using an activity. Which I have already done.
But issue is second case gets routed to a workbasket upon creation immediately. Whenever I try to process the first case which was already opened I am getting assignment mismatch errors as during the second case creation newAssignPage gets disturbed.
Anyways to overcome this please.
Pega Version- 7.2
Thank you
Pegasystems Inc.
IN
Hi Sundeep,
This may happen since we cannot work simultaneously on two cases within single thread.
To over come your situation, try below methods,
1) Manipulate the newAssign page with a Post Activity for Type2 FlowAction.
2) Reopen the original case to refresh the handles.
Regards,
Ujjwal
Deloitte
IN
If I refresh the Type1 case upon Type2 case creation, user has to reassign the case1 again and work on it.
We have to avoid that!!
Thanks,
Sundeep
Pegasystems Inc.
FR
Hello,
After Case1 creation, you need to temporarily store pyWorkPage and newAssignPage onto dedicated pages. So you could use the methode Page-Copy on an activity to save pyWorkPage into BackupWorkPage and newAssignPage into BackupNewAssignPage.
Than you launch second case creation and at then end of that creation process you just need to restore previous pages and you should be good to go.
Deloitte
IN
Hi Marc,
Thank you very much for the reply.
Your approach is working fine. But when I try to complete Type1 flow action it is throwing Primary Key constraint issues at CommitWithErrorHanding OOTB activity and it is trying to commit Type2 case even though Type2 case is committed already!!
Pegasystems Inc.
FR
difficult to say, can you trace it and share maybe.