Question

24
Views
Swapnil Bhurat (Swapnil.Bhurat)
Atos

Atos
GB
Swapnil.Bhurat Member since 2014 11 posts
Atos
Posted: November 9, 2020
Last activity: November 9, 2020
Posted: 9 Nov 2020 8:20 EST
Last activity: 9 Nov 2020 8:27 EST

Creating Index on Work-Channel-Triage and Data-Corr-Email class

Hi Team,

A very quick question - We have implemented an Email Bot where we create both the Triage and Business cases. There are separate email conversations (as the case ids for Triage and Business cases are different) which are stored in Work-Channel-Triage and Data-Email-Corr classes. 

Business have asked us to build a content search functionality on the contents of the email body. 

1. Is it advisable to build such type of (outlook) search functionality? If not, we can always go back to the business and explain the same. Anyways, we have already highlighted the performance risk associated with it.

2. If yes, for triage cases, should we expose the pyBody property using Declare-Index rules on the work-triage-channel class? If not, what's the alternative.

3. How do we expose the pyBody property from the Data-corr-email class? Declare Index rule or any alternative?

Thanks.

Pega Platform Case Management Financial Services Lead System Architect