Question
Creating Intent Task from Backend
Hi All,
We are implmnting the Customer Service framework, where we have a requirment of creating Case and displaying it without user action Left panel.
The case created can be seen on the left panel(image attached for reference). I am able to create case but adding those cases to Left Panel require lot of Intent Data peges.
Pleaase assist if anyone have any clue on that, i will be a great help.
Thanx in Advance
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If you're planning on using a button or link, you can attach the CreateWork API to that directly. If you want to do it via Javascript, you can use the pega.desktop.createWork API as well. You simply pass in the Class and Flow name that you'd like use for the Work.