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Lavanya Kommera (LavanyaK2967)
Cognizant Technology Limited
Senior System Architect
Cognizant Technology Limited
US
LavanyaK2967 Member since 2019 1 post
Cognizant Technology Limited
Posted: December 10, 2019
Last activity: December 10, 2019
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Creating an Interaction case from outside of Pega when a Pega session is already opened.

Hello everyone,

In our current project we have a requirement where in we need to start a manual outbound call and display the Account details in Customer 360 portal. The call should happen on click of a button from another window outside of Pega and also we are already having a pega session opened.

Is there any way to achieve this other than Rest Service(Integration)? Can we call an Activity to start the interaction from outside window other than Pega?

Pega Customer Service
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