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AnandhP3 Member since 2019 10 posts
UNUM Group
Posted: 8 months ago
Last activity: 8 months ago

Creating a interaction task for Email channel

Hi,

We are planning to implement the Pega CSI and like to know is any pros and cons are having the interaction task vs creating a service request directly without having interaction task.

Anyone implemented recently without having a interaction task, did you see any issue or feature enchacement issue?

Looking for some idea around this.

Regards,

Anandh

Pega Customer Service
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