Question
Creating my own agent type
Instead of using existing agent types (standard and advanced), can we create our own agent type?. If possible,can some one guide me on how to achieve this?.
***Updated by moderator: Lochan to add Categories***
I just want to try to create one custom agent type. Can you please guide me on how to do this?.
Unfortunately Pega does not support creating a custom agent type as all the complex requirements can be achieved by using Advanced agent.
However if there is something that you feel can be added to current agents functionality to make them more powerful, feel free to raise Feedback requests for same.
Let us know if you need any other information :)
Hello!
Do let us know if you wish to create an enhancement request with Pega. We can create one for you on our internal portal. However, you would need to contact your Account Executive to take it forward!
What is the business/technical requirement that you are trying to achieve by a custom agent type ?