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KrzysztofL2300 Member since 2017 4 posts
T-Mobile
Posted: 2 years ago
Last activity: 2 years 11 months ago
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Creating new operator from case and returning from child to parent case

Hi. we are newbies in Pega and we need some support to create training project. We would like to create application with register user portal so we have to create new operator at the beginning of the each new case.

At the beginning we collect personal data from user using assignment. According to collected data we want create new operators. ID for new operator should be name and email address.

We try to use AddNewOperatorRecord and CreateOperator without success. We cannot figure out how to pass new id parameter.

We tried follow explanation in this post but we failed on passing parameters. Our assignment use our data type.

https://pdn.pega.com/community/product-support/question/create-new-oper…

The other issue is with child case. In parent case after creating child case we set wait shape till the child case is resolved, but its not returning to parent case.

We are working on Pega 7.3 PE

Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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