Question

1
Replies
625
Views
SriniAncha Member since 2016 19 posts
Infosys Limited
Posted: 3 years ago
Last activity: 3 years 1 month ago
Closed

Creating WO by reading an unstructured email

Hi,

I have a requirement where i need to create a work object by reading an email through Email Listener, which can be done.

Here i need to set all details on case (to properties on case) by reading an unstructured email (User may send email in any format with the required details). Heard Text Analytics has to be used for this.

Could someone please explain how to do that or provide a useful source.

Thanks,

Srini

***Edited by Moderator Marissa to update categories***

Case Management Data Integration
Moderation Team has archived post
Share this page LinkedIn