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Kaushik Chakraborty (chakk1)
PEGA
Sr. Business Architect
Pegasystems Inc.
AU
chakk1 Member since 2017 2 posts
PEGA
Posted: July 9, 2019
Last activity: July 12, 2019
Posted: 9 Jul 2019 21:30 EDT
Last activity: 12 Jul 2019 8:50 EDT
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CS: Customer Composite and its relationship with Account & Customer

Please find below the queries with respect to the Customer Service -Customer 360 (Composite view) context with respect to an account.

Request if you could help me understand the Pega CS (8.2) behaviour .

  • When we start an interaction by selecting an individual; Should Pega showcase all accounts she is authorised to i.e. both Personal & Organisation in the Select Account screen?
  • What is the behavior of Customer 360 with respect to the account selected i.e. does information in customer 360 depend on the account selected in previous step? Also, if we switch to another account in Customer 360, will the composite view change?
Pega Customer Service
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