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KumarParimi Member since 2017 1 post
Cisco Systems Inc
Posted: 2 years ago
Last activity: 2 years 4 months ago
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CSA CHAT - Need to auto save / synchronize Chat server settings

Hi,

My customer has a requirement where we need to auto-synchronize the pega chat server whenever we assign a skill to operator. Currently we are dynamically assigning skills to new operators at the time of login based on a restricted decision rule but we needed to explicitly synchronize the server settings (for new operators) so that the operator gets access to Pega chat server. Any idea how can I achieve this ? Attachment has sample visuals. Thanks in advance!

-Kumar

Pega Customer Service
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