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 V S P V S K KUMAR PARIMI (KumarParimi)
Cisco Systems Inc
Pega Lead
Cisco Systems Inc
US
KumarParimi Member since 2017 1 post
Cisco Systems Inc
Posted: April 24, 2018
Last activity: June 19, 2018
Posted: 24 Apr 2018 14:00 EDT
Last activity: 19 Jun 2018 2:42 EDT
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CSA CHAT - Need to auto save / synchronize Chat server settings

Hi,

My customer has a requirement where we need to auto-synchronize the pega chat server whenever we assign a skill to operator. Currently we are dynamically assigning skills to new operators at the time of login based on a restricted decision rule but we needed to explicitly synchronize the server settings (for new operators) so that the operator gets access to Pega chat server. Any idea how can I achieve this ? Attachment has sample visuals. Thanks in advance!

-Kumar

Pega Customer Service
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Posted: 3 years ago
Posted: 26 Apr 2018 6:45 EDT
Srikanth Gade (gades)
PEGA
Associate Architect CRM - Customer Service
Pegasystems Inc.
IN

Hi Kumar,


Auto synchronize is not possible.


Thanks,


Srikanth
Posted: 3 years ago
Posted: 26 Apr 2018 8:07 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

Hi Kumar, while auto sync on updating an operator is not possible without significant customization. However, the chat server does auto synchronize every night using an agent. This agent is currently set to run on a Recurring basis and scheduled to run at 11:00 PM EST. You can certainly change this to be periodic and make it run more frequently. 


Regards, Amit.

Accepted Solution

Posted: 3 years ago
Posted: 25 May 2018 21:23 EDT
V S P V S K KUMAR PARIMI (KumarParimi)
Cisco Systems Inc
Pega Lead
Cisco Systems Inc
US

Thanks for the reply Amit. However, we need to have the capability to save server settings on user basis. There has been an enhancement request raised.


Regards,


Kumar